For us as an offshore IT company it’s vital to get in constant touch with our customers. The Internet is one of our main tools as our chats, mail, sites, IP phones work through it. Unfortunately, even good Internet providers can’t avoid some malfunctions. That’s why we decided to have an alternative channel in case of emergencies. It proved to be quite handy yesterday, when the main provider failed to support the net for some time. The alternative channel had already been active, so the local doomsday was cancelled.
Our system administrators managed to quickly switch the outgoing traffic to the alternative channel, so we could send our reports and other correspondence. We are sorry for some inconveniences such as the temporal loss of external connection to our dev server and possible delays of receiving incoming mails, but the good news is that the access to the server is allowed through the new domain as well as there are alternative addresses available. We have succeeded to minimize the losses and are going to work on switching the channels in case of emergency automatically.